12 February 2025 - Release Notes

Updated "concern completed" webhook notifications ⚡

Avenu API Release Notes 1.13.1

What's New?

Updated "concern completed" webhook notifications

We've updated the concern completed webhook notification to allot for the concern being completed with an initial response to the customer, or no response needed. Now, when a concern is dispositioned in the compliance management system the webhook notification will include the message entered in the "initial response to customer" text field, or if no response is indicated in the compliance management system the webhook for no response provided will be sent.

Example webhook payload with response

{
  "type": "concern",
  "created_at": "2021-12-07T00:21:40.670058Z",
  "data": {
    "customer": [
      {
        "accountNumber": "12345"
      }
    ],
    "transaction": [
      {
        "id": "12345abc",
        "type": "CONCERN",
        "status": "COMPLETED",
        "transactionResponse" : {
          "type": "INITIAL_RESPONSE_TO_CUSTOMER",
          "description": "{{Formal response to concern as entered in compliance management system}}",
          "dateUpdated": "2021-12-07"
        }       
      }
    ]
  }
}

Example webhook payload without response

{
  "type": "concern",
  "created_at": "2021-12-07T00:21:40.670058Z",
  "data": {
    "customer": [
      {
        "accountNumber": "12345"
      }
    ],
    "transaction": [
      {
        "id": "12345abc",
        "type": "CONCERN",
        "status": "COMPLETED",
        "transactionResponse" : {
          "type": "CUSTOMER_CONCERN_COMPLETED",
          "description": "No Response Provided",
          "dateUpdated": "2021-12-07"
        }       
      }
    ]
  }
}